Has thorough knowledge on all Sportsbook related events and daily activities.Maintains Title 31 recordkeeping requirements.Provides a proactive, spontaneous, “above and beyond” approach to guest service.Provide resolutions to any guest complaints.Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.Explains wagering rules, including betting lines, odds and procedures to guests.Maintains a cash bank for their shift, responsible for accepting payment and making correct change when necessary.Writes, verifies and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming Internal Controls.Safeguards Sportsbook assets and balances.Answers all questions by guests and inputs their personal information into the database if applicable.Provides a high level of guest service by greeting all guests individually and pleasantly with a positive attitude and cheerful demeanor.The Sportsbook Attendant is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while assisting guests with various money related transactions and providing information to guests regarding the Sportsbook.
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